Shipping Policy
Last updated: October 13, 2026
This policy applies to orders placed at ELVESSI, operated by ORION CREATORS INC.
Where We Ship
We offer shipping to the United States, Canada, Australia, and European destinations supported at checkout, including the United Kingdom and participating European Union countries. Enter your delivery address at checkout to confirm availability. We cannot accept orders for destinations prohibited by applicable sanctions or trade restrictions.
Shipping Cost and Service
Express shipping is free on all orders to supported destinations. Orders require a combined total of at least 2 items; different products, colors, and sizes may be combined. Any applicable taxes are displayed at checkout.
Processing and Transit Times
Orders are normally processed and dispatched within 1–3 business days after payment confirmation. After dispatch, estimated delivery is 5–7 business days. The usual combined processing and transit estimate is 6–10 business days. Business days exclude weekends and applicable public holidays.
These are estimates, not guaranteed arrival dates. Address verification, customs inspections, carrier disruptions, or severe weather can affect delivery. Any different timeframe disclosed before purchase applies to that order.
Tracking
We send shipment confirmation and tracking information when your order is dispatched. Tracking updates may take time to appear after carrier collection. An order may arrive in separate packages at no additional shipping charge.
Customs and Import Charges
Unless checkout expressly states that duties are included, the recipient is responsible for import duties and taxes assessed by the destination authorities. These government charges are separate from our free shipping service. Customs clearance may affect delivery times.
Addresses and Order Changes
Provide a complete, accurate address and contact information. Contact us promptly to request changes; changes may be unavailable after dispatch. If an incorrect address prevents delivery, contact us to arrange a resolution. Any additional reshipping cost will be explained and agreed before a new shipment.
Delayed, Lost, Damaged, or Incorrect Deliveries
If your order is delayed, missing, damaged, or incorrect, contact us with your order number and relevant details. We will investigate with the carrier and arrange an appropriate replacement or refund where required. A tracking entry alone does not eliminate your consumer rights.
If we cannot ship within the promised timeframe, we will notify you and provide the choice of agreeing to the revised shipping date or canceling for a refund, as required by applicable law. If no shipping timeframe was stated, applicable statutory shipping deadlines apply.
Contact
ORION CREATORS INC — ELVESSI
114 PENNY CIR SUNFLOWER, MS 38778, United States
Email: [email protected]
Phone: +1 6056029638