Returns & Refunds Policy
Last updated: October 13, 2026
This policy applies to purchases from ELVESSI, operated by ORION CREATORS INC. We offer a 60-day free return and exchange policy for eligible products. Mandatory consumer rights remain unaffected.
60-Day Returns and Exchanges
Contact us within 60 calendar days after delivery to request a return or exchange, including a change-of-mind return. After receiving return instructions, send the item within 14 calendar days. For orders delivered in multiple packages, the return period for each item begins when that item is delivered.
For voluntary change-of-mind returns, items must be unworn, unwashed, undamaged, and in their original condition with tags attached. You may try on clothing to assess fit as you would in a shop. Include original packaging where reasonably available. These conditions do not prevent remedies for defective, damaged, or misdescribed products.
How to Request a Return
Email [email protected] or call +1 6056029638 with your order number, the items concerned, and whether you prefer a refund or exchange. A reason helps us improve but is not required for an eligible change-of-mind return. We will provide return instructions and a prepaid tracked return label or another return method at our expense.
Return Address and Costs
Contact ORION CREATORS INC for a prepaid return method and the confirmed return address before sending goods. The company correspondence address is 114 PENNY CIR SUNFLOWER, MS 38778, United States; do not send returns there unless customer support confirms this address for your return.
Eligible returns and exchanges are free, including return shipping and shipment of an approved exchange. No restocking fee applies. Contact us before posting so we can supply the prepaid method. If a prepaid method is unavailable, we will arrange and cover a reasonable alternative. Do not purchase an expedited return service without agreeing the cost with us first. Failure to obtain instructions does not remove statutory rights.
Items Outside the Voluntary Return Policy
Items worn beyond trying on, washed, altered, or damaged after delivery are not eligible for our voluntary change-of-mind return policy. Any special exclusion for a personalized item or a sealed hygiene-sensitive item must be clearly disclosed before purchase and permitted by applicable law. Sale items are eligible under the same policy unless a lawful exclusion was expressly disclosed before purchase.
Damaged, Defective, or Incorrect Items
Contact us as soon as reasonably possible, describing the problem and including photographs where available. We will arrange an appropriate remedy, which may include repair, replacement, or refund, in accordance with applicable law. We cover reasonable associated return shipping costs. The 60-day voluntary return window does not limit statutory warranty or other mandatory rights.
Inspection and Refunds
We inspect returned items and notify you of the result. Eligible refunds are issued to the original payment method within 5 business days after receipt and inspection, or sooner where legally required. Payment providers may need additional time to post the credit. If a refund has not appeared, contact us for assistance.
For a full eligible return, we refund the purchase price and taxes collected by us for the returned goods. Standard outbound shipping is free. Customs charges paid directly to authorities are not held by us; any recovery must be requested from the relevant authority.
Partial Returns and Deductions
You may return eligible items from part of an order. Refunds are based on the amount actually paid for those items, including allocated discounts and applicable taxes. We do not impose a restocking fee. Any deduction for diminished value will be explained and made only where permitted by law. No deduction applies for defects or damage for which we are responsible.
Exchanges
Exchanges are subject to availability. If the requested replacement is unavailable, you may choose an available alternative or a refund. Any price difference will be explained and agreed before processing.
Order Cancellation
Contact us promptly to cancel an order before dispatch. If cancellation is possible, we will refund the canceled order without a cancellation fee. If the order has already shipped, you may use the applicable return process. Partial cancellation is available where fulfillment permits; refunds reflect the amount paid for canceled items.
EU and UK Statutory Withdrawal
Where applicable, EU and UK consumers may withdraw from an online purchase within 14 days after receiving the goods without giving a reason, subject to lawful exceptions. Notify us by email or another clear statement, then return the goods within 14 days of notification. Our free return arrangements apply.
For statutory withdrawal, we reimburse the payments required by law, including standard delivery charges, within 14 days after being informed of withdrawal. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence they have been sent back, whichever occurs first. Handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a lawful deduction for diminished value.
You may use this optional statement: “I hereby withdraw from my contract for the following goods: product name; order number; order date; delivery date; customer name; customer address; date.” No particular form is required.
Contact
ORION CREATORS INC — ELVESSI
114 PENNY CIR SUNFLOWER, MS 38778, United States
Email: [email protected]
Phone: +1 6056029638